Shipping policy

📦 Shipping Policy

At RedCat Delights, we aim to get your goodies to you quickly, safely, and with care. Below is everything you need to know about how we ship within the UK and Internationally.

🚚 Shipping Carriers

We currently ship all UK & International orders using the following trusted carriers:

  • Evri (formerly Hermes)

  • Yodel

  • DPD

  • Royal Mail

We select the most efficient carrier based on your location, package size, and delivery timeframe to ensure you receive your order promptly and in great condition.

Customs and Import Duties

International orders may be subject to customs charges or import duties. These charges are the responsibility of the customer.  IF YOU REFUSE TO PAY THE CUSTOMS DUTY & TAX AFTER SHIPPING, YOU WILL NOT BE REFUNDED. Please check with your local customs office for more information before placing an order.

⏱️ Processing Times

  • All orders are packed and dispatched within 2–4 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During busy periods (such as product launches or seasonal sales), dispatch times may be slightly extended — but we’ll keep you updated!

  • We are not responsible for courier or customs delays, but we will always support you if issues arise.

📍 Delivery Times

Once your order has been dispatched, estimated delivery times for the UK are:

  • Evri / Yodel: 2–4 working days

  • DPD: 1–2 working days (tracked)

  • Royal Mail 2nd Class: 2–4 working days

  • Royal Mail 1st Class: 1–2 working days (upgrade may be available at checkout)

Please note: delivery times are estimates and may vary slightly depending on carrier delays or unforeseen circumstances.

Estimated delivery times for International Orders are:

  • Standard (8-12 Working Days)

  • Priority (4-9 Working Days)

Please note: delivery times are estimates and may vary slightly depending on carrier delays or unforeseen circumstances.

Customs and Import Duties

International orders may be subject to customs charges or import duties. These charges are the responsibility of the customer.   IF YOU REFUSE TO PAY THE CUSTOMS DUTY & TAX AFTER SHIPPING, YOU WILL NOT BE REFUNDED.  Please check with your local customs office for more information before placing an order.

💌 Tracking Your Order

  • Most orders will be sent with tracking information, which will be emailed to you once your parcel is dispatched.

  • If your order is untracked, you’ll be notified at checkout.

❗ Lost or Delayed Packages

If your package hasn’t arrived within 7 working days of dispatch UK (or within 14 working days of the International Shipping estimated arrival date), please contact us at redcatdelights@gmail.com and we’ll look into it right away. While we are not liable for delays caused by the courier, we’re always here to help resolve issues wherever possible.